Defined career pathways for administrative NHS roles

One of the best ways to attract people to careers in
administration and clerical areas within the NHS is to provide clear and
defined career pathways. Reflecting on my 20-year career in the NHS, I've
noticed a significant gap in career guidance and support for administrative and
clerical staff. At no point in my career has anyone asked what I want to
achieve in 3-5 years or provided clear options for advancement. This could include:

1. Develop
   and Communicate Career Pathways:

   • Clearly
     outline potential career pathways within the NHS for administrative and
     clerical roles.

   • Include
     detailed information on the qualifications and skills needed for
     advancement (e.g., PRINCE2 for project management, management
     qualifications/degrees for entering management).

   • Provide
     real-life examples of successful career trajectories within the NHS to
     inspire new entrants.

2. Regular
   Career Development Discussions:

   • Implement
     regular check-ins where employees can discuss their career aspirations
     and receive guidance on how to achieve their goals.

   • Encourage
     managers to take an active role in mentoring and supporting their staff’s
     professional development.

3. Training
   and Development Opportunities:

   • Offer
     a wide range of training programmes and qualifications tailored to
     administrative and clerical staff.

   • Promote
     apprenticeships and other training programmes specifically designed for
     administration roles, ensuring staff are aware of these opportunities and
     how to access them.

4. Visibility
   of Career Support:

   • Make
     information about career pathways and development opportunities easily
     accessible to all staff.

   • Utilise
     internal communication channels, such as newsletters and intranets, to
     regularly highlight career development resources and success stories.